Raritan Computer CCA-0N-V5.1-E User Manual Page 401
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Appendix I: FAQs
383
Question
Answer
for authentication with
directory services and
security tools such as LDAP,
AD, RADIUS, and so on?
authentication.
Remote authentication servers supported include: AD,
TACACS+, RADIUS, and LDAP.
Why does the error message
"Incorrect username and/or
password" appear after I
correctly enter a valid
username and password to
log into CC-SG?
Check the user account in AD. If AD is set to "Logon
To" specific computers on the domain, it disallows you
to log into CC-SG. In this case, remove the "Logon
To" restriction in AD.
Security FAQs
Question
Answer
Security
Sometimes when I try to log
in, I receive a message that
states my “login is incorrect”
even though I am sure I am
entering the correct
username and password.
Why is this?
There is a session-specific ID that is sent out each
time you begin to log into CC-SG. This ID has a
time-out feature, so if you do not log into the unit
before the time-out occurs, the session ID becomes
invalid. Performing a Shift-Reload refreshes the page
from CC-SG, or you may close the current browser,
open a new browser, and log in again. This provides
an additional security feature so that no one can recall
information stored in the web cache to access the unit.
How is a password secure?
Passwords are encrypted using MD5 encryption,
which is a one-way hash. This provides additional
security to prevent unauthorized users from accessing
the password list.
Sometimes I receive a “No
longer logged in” message
when I click any menu in
CC-SG, after leaving my
workstation idle for a period
of time. Why?
CC-SG times each user session. If no activity
happens for a pre-defined period of time, CC-SG logs
the user out. The length of the time period is pre-set to
60 minutes, but it can be reconfigured. It is
recommended that users exit CC-SG when they finish
a session.
As Raritan has root access
to server, this may
potentially cause issue with
government bodies. Can
customers also have root
access or can Raritan
provide a method of
auditability/accountability?
No party will have root access to server once the unit
is shipped out of Raritan, Inc.
Is SSL encryption internal as
Both. The session is encrypted regardless of source,
- CommandCenter Secure Gateway 1
- FCC Information 2
- VCCI Information (Japan) 2
- Chapter 13 Reports 208 9
- Contents 10
- Contents 11
- Index 393 16
- What's New in the CC-SG 17
- Administrators Guide 17
- Chapter 1 19
- Introduction 19
- Terminology/Acronyms 20
- Chapter 1: Introduction 21
- Client Browser Requirements 22
- Chapter 2 23
- Accessing CC-SG 23
- Thick Client Access 24
- CC-SG Admin Client 26
- Chapter 3 28
- Getting Started 28
- Chapter 3: Getting Started 30
- Linux Server 36
- Windows Server 37
- Default CC-SG Settings 41
- Access to Licenses 42
- License Server Outages 42
- Licensing - Rehosting 47
- Add a License 48
- Confirming IP Address 48
- Setting CC-SG Server Time 48
- Chapter 4 51
- Associations in Guided Setup 52
- Device Setup 52
- Creating Groups 54
- User Management 56
- Chapter 5 59
- Elements 59
- Chapter 6 65
- Viewing Devices 66
- Searching for Devices 70
- Discovering Devices 71
- Adding a Device 72
- Editing a Device 75
- Deleting a Device 77
- Configuring Ports 78
- Editing a Port 79
- Deleting a Port 80
- Device Group Manager 89
- Upgrading a Device 100
- Copying Device Configuration 105
- Restarting a Device 106
- Pinging the Device 106
- Device Power Manager 108
- Disconnecting Users 109
- Chapter 7 111
- Managed Powerstrips 111
- Chapter 8 119
- Viewing Nodes 120
- Node Profile 121
- Service Accounts 124
- Connecting to a Node 142
- Pinging a Node 142
- DRAC 5 Connection Details 145
- Java RDP Connection Details 146
- Connections 147
- RSA Interface Details 148
- RSA Compatibility with JRE 148
- Web Browser Interface 151
- Bookmarking an Interface 154
- Using Chat 156
- Select Nodes 169
- Describe Nodes 170
- Chapter 9 174
- Users and User Groups 174
- The Users Tab 175
- Default User Groups 176
- Assigning a User to a Group 183
- Deleting a User From a Group 184
- Your User Profile 190
- Logging Users Out 191
- Bulk Copying Users 192
- Chapter 10 193
- Policies for Access Control 193
- Adding a Policy 194
- Editing a Policy 195
- Deleting a Policy 196
- Support for Virtual Media 197
- Chapter 11 198
- Custom Views for Devices and 198
- Add a Custom View for Nodes 199
- Chapter 12 205
- Remote Authentication 205
- AD and CC-SG Overview 208
- Adding an AD Module to CC-SG 208
- Editing an AD Module 213
- Importing AD User Groups 213
- Synchronizing AD with CC-SG 215
- About LDAP and CC-SG 219
- About TACACS+ and CC-SG 223
- Add a TACACS+ Module 223
- About RADIUS and CC-SG 224
- Add a RADIUS Module 224
- Chapter 13 226
- Reports 226
- Chapter 13: Reports 227
- Audit Trail Report 228
- Error Log Report 229
- Access Report 230
- Availability Report 230
- Active Users Report 231
- Locked Out Users Report 231
- All Users Data Report 231
- User Group Data Report 232
- Device Asset Report 232
- Device Group Data Report 233
- Query Port Report 233
- Node Asset Report 234
- Active Nodes Report 235
- Node Creation Report 235
- Node Group Data Report 236
- AD User Group Report 236
- Scheduled Reports 237
- Chapter 13: Reports 238
- Chapter 14 239
- System Maintenance 239
- Entering Maintenance Mode 240
- Exiting Maintenance Mode 240
- Backing Up CC-SG 240
- Restoring CC-SG 243
- Resetting CC-SG 244
- Upgrading CC-SG 247
- Restarting CC-SG 247
- Upgrading a Cluster 250
- Migrating a CC-SG Database 251
- CC-SG Shutdown 252
- Powering Down CC-SG 253
- Ending CC-SG Session 253
- Exit CC-SG 254
- 2. Click Yes to exit CC-SG 254
- Chapter 15 255
- Advanced Administration 255
- Managing Device Firmware 259
- What is a Neighborhood? 260
- Configuring Logging Activity 266
- Task Manager 267
- About Interfaces 268
- Device Settings 269
- Configuring SNMP 273
- Configuring CC-SG Clusters 274
- Configuring a Neighborhood 280
- Add a Neighborhood Member 282
- Security Manager 284
- View login settings 286
- About CC-SG passwords 287
- Lockout settings 288
- Restricted Service Agreement 290
- Certificate Tasks 291
- Notification Manager 295
- SSH Access to CC-SG 303
- Serial Admin Port 311
- Web Services API 312
- Chapter 16 314
- Diagnostic Console 314
- Status Console 315
- CC-SG Title, Date and Time 317
- Message of the Day 317
- Navigation Keys Reminder 319
- Administrator Console 321
- Administrator Console Screen 322
- Chapter 17 355
- Power IQ Integration 355
- Appendix A 364
- Specifications for V1 and E1 364
- E1 Model 365
- Appendix B 367
- CC-SG Communication Channels 368
- Appendix C 375
- User Group Privileges 375
- Appendix D 384
- SNMP Traps 384
- Appendix D: SNMP Traps 385
- Appendix E 386
- CSV File Imports 386
- Common CSV File Requirements 387
- Appendix E: CSV File Imports 388
- Appendix F 390
- Troubleshooting 390
- Appendix G 392
- Diagnostic Utilities 392
- Debug Mode 393
- CC-SG Disk Monitoring 394
- Appendix H 397
- Two-Factor Authentication 397
- Appendix I 398
- Appendix I: FAQs 399
- Authentication FAQs 400
- Security FAQs 401
- Accounting FAQs 402
- Performance FAQs 402
- Grouping FAQs 403
- Interoperability FAQs 404
- Authorization FAQs 404
- User Experience FAQs 404
- Licensing FAQs 405
- Appendix J 406
- Keyboard Shortcuts 406
- Appendix K 407
- Naming Conventions 407
- Location Information 408
- Contact Information 408
- Device Information 408
- Port Information 409
- Associations 409
- Administration 409
- Appendix L 410
- Diagnostic Console Bootup 410
- Messages 410
- Index 413
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